TERMS OF USE

Last Updated: March 7, 2025

Welcome to our handmade ceramic website. These Terms of Use govern your access to and use of our website, services, and products. By accessing or using our website, you agree to be bound by these Terms.

1. ACCEPTANCE OF TERMS

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree with any part of these Terms, please do not use our website.

2. PRODUCTS AND SERVICES

Our website offers handmade ceramic pieces created using traditional coiling techniques. Each piece is unique and may have slight variations in color, texture, and size that are inherent to handmade artisanal products.

3. INTELLECTUAL PROPERTY

All content on this website, including but not limited to text, images, graphics, logos, designs, and photographs of our ceramic pieces, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, display, or create derivative works from any content without our express written permission.

4. PRODUCT INFORMATION

We strive to provide accurate descriptions and images of our ceramic pieces. However, due to the handmade nature of our products, each item is unique with natural variations in dimensions (up to 2-3 cm), coloration, texture, and form. These variations are characteristic of traditional coiling techniques and celebrate the distinctive nature of handcrafted ceramics. Additionally, variations in screen displays may affect how colors appear online versus in person.

5. ORDERING AND PAYMENT

When placing an order through our website, you are making an offer to purchase our products. We reserve the right to accept or decline your order at our discretion. Payment terms and methods are outlined in our separate Payment Policy.

6. SHIPPING AND DELIVERY

Shipping information, including delivery times and costs, is provided during the checkout process. Due to the fragile nature of ceramic pieces, all items are carefully packaged to prevent damage during transit. We cannot accept liability for items damaged or lost after they have been shipped from our studio. In case of shipping-related damage, please follow the procedure outlined in our Refund Policy. Additional shipping details are available in our separate Shipping Policy.

7. RETURNS AND REFUNDS

As outlined in our Refund Policy, all sales of our handcrafted ceramic pieces are final. We do not accept returns or provide refunds on any ceramic items. Each piece is unique and handmade using traditional coiling techniques, with natural variations in color, size, and form that are inherent to artisanal craftsmanship and not considered defects.

For items damaged during shipping, please refer to our detailed Refund Policy for the specific procedure to request a replacement, which includes contacting us within 48 hours with photographic evidence while retaining all packaging materials.

8. USER CONDUCT

When using our website, you agree not to:

- Use the website for any unlawful purpose

- Upload or transmit viruses or malicious code

- Attempt to gain unauthorized access to our systems

- Engage in any activity that interferes with the proper functioning of the website

9. USER ACCOUNTS

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

10. CUSTOM ORDERS

For custom ceramic pieces, specific terms regarding design, timeline, payment, and modifications will be agreed upon separately. Once a custom order is confirmed and production has begun, cancellations may be subject to fees.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

12. INDEMNIFICATION

You agree to indemnify and hold harmless our business, its owners, employees, and affiliates from any claims, liabilities, damages, costs, or expenses arising from your violation of these Terms or your use of our website.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites and do not endorse them. Your use of third-party websites is subject to their respective terms and policies.

14. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes acceptance of the modified Terms.

15. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Spain, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Spain.

16. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us regarding the use of our website and services.

18. CONSUMER RIGHTS

As a consumer in Spain, you are entitled to certain rights under Spanish consumer protection laws, including Royal Legislative Decree 1/2007 (Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios). Nothing in these Terms will affect your statutory rights as a consumer.

19. CONTACT INFORMATION

If you have any questions about these Terms of Use, please contact us at Laurars.ceramics@gmail.com