REFUND POLICY

Final Sale Policy

Due to the artisanal nature of our handcrafted ceramic pieces, all purchases are considered final. We do not accept returns or provide refunds for our bespoke ceramic creations. This no-return policy applies to all items, including those purchased during promotional periods, with discount codes, or through professional accounts, as well as all international orders outside of Spain.

Handmade Characteristics

Each of our ceramic pieces is individually crafted using traditional coiling techniques, resulting in pieces with unique character. Please understand that slight variations in dimensions (up to 2-3 cm), coloration, texture, and form are inherent aspects of handmade artistry. These natural variations are not considered defects but rather celebrate the distinctive nature and authenticity of handcrafted ceramics.

Delivery Damage Procedure

Should your order arrive damaged during transit:

1. Please contact us within 48 hours of delivery

2. Provide clear photographs of the damaged item and packaging

3. Retain all packaging materials and the damaged piece until further notice

This documentation is essential for us to process a replacement claim with our shipping partners. Please do not discard the damaged item or packaging, as they are required for our insurance claims process.

Shipping Liability

We carefully package each piece to ensure safe delivery, however, we cannot accept liability for items damaged or lost after they have been shipped from our studio. For replacement requests related to transit damage, please email us at Laurars.ceramics@gmail.com.

Custom Orders

For commissioned or custom ceramic pieces, specific terms regarding modifications, timeline, and payment will be provided in a separate agreement. Once production of custom orders has begun, cancellations are not possible.

Contact Information

For any questions regarding this policy, please contact us at Laurars.ceramics@gmail.com.

*This policy complies with Spanish consumer protection regulations while recognizing the unique nature of handcrafted ceramic goods.*